About this policy
This policy explains how Masterdeck handles your personal information. We follow the Australian Privacy Principles in the Privacy Act 1988.
What we collect
Account details. Your name, email address and how you sign in, including Google sign-in if you use it.
Portfolio records. Holdings, trades, cash balances, income and account names that you connect or upload, and the files you import.
Forwarded emails. If you forward broker emails to your Masterdeck address, we store those emails and their attachments so the trades in them can be added to your records.
Billing. Your plan and payment status. Our payment provider handles your card details, and we never see your full card number.
Support and security. Messages you send us, and basic technical logs such as IP address and browser, which we use to keep accounts secure.
What we do not collect
We never see or store your broker password. An Interactive Brokers connection uses a read-only Flex token that you create and we store encrypted. Where sign-in through a connection provider is offered, you sign in on your broker’s own page. No connection can place trades or move money.
Crypto exchange connections use a read-only API key that we store encrypted. Wallet connections use only the public address.
How we use it
We use your information to run Masterdeck: to import and calculate your records, show your reports, handle billing, answer support requests, keep accounts secure and send service emails such as sign-in links and receipts.
We do not sell your information or use it for advertising.
Where your data is stored
Your account and portfolio records are stored in Sydney, Australia. Data is encrypted in transit and at rest, and access is limited to what is needed to run and support the service.
Who we share it with
We share information only with providers that help run Masterdeck, and only what each one needs.
These are our database and sign-in provider, our website host, our payment provider, our email providers and, if you connect a broker, our read-only connection provider.
Our market price and company logo providers receive ticker symbols only, never your identity, quantities or values.
Some of these providers operate outside Australia, including in the United States and Canada. We may also disclose information when the law requires it.
Advisers, clients and team members
An adviser on the Adviser plan can keep portfolios for clients and invite clients and team members to view them. The adviser chooses which portfolios each person sees and can remove access at any time. To sign you in, we hold the name and email address the adviser invited.
If an adviser shares a portfolio with you, the adviser is responsible for that information and for having your permission to hold it. Masterdeck stores and shows it for the adviser. To have it corrected or removed, ask your adviser. You can also email support@masterdeck.app and we will pass your request on.
Masterdeck assistant
The Masterdeck assistant answers questions using Masterdeck’s own calculations over your records. Questions and portfolio data used inside your account stay within Masterdeck and are not used to train a model. If you look up a listed company, its name or ticker is sent to our market price provider, without your identity or holdings.
ChatGPT portfolio check
If you choose Portfolio Reality Check in ChatGPT, the files you attach are sent to Masterdeck to calculate a one-off result. The file contents are processed for that request and are not added to a Masterdeck account or retained by this tool. The plugin does not connect to your broker or fetch market prices. It reports figures supported by the files you provide.
Website analytics
We measure page visits and loading speed through our website host to improve Masterdeck. This uses no tracking cookies. Portfolio values, account names, holding symbols, sign-in codes and invitation links are excluded. We respect your browser’s Do Not Track and Global Privacy Control settings.
Cookies and storage
We use only the browser storage needed to keep you signed in and remember settings such as your theme. We do not use advertising or tracking cookies.
Keeping and deleting data
We keep your records while your account is open. If a trial or plan ends, your records stay in your account until you delete it. When you delete your account in Settings, we delete your portfolio records and account details. Copies in backups are removed as those backups expire.
We keep billing records for as long as Australian tax law requires.
Your choices and rights
You can see, correct, export and delete your records in the app. If you cannot sign in, or your trial or plan has ended, email support@masterdeck.app and we will export or delete them for you. To ask what we hold about you, email the same address. We reply within 30 days.
Security and breaches
We protect your data with encryption, read-only connections and restricted access. If a data breach is likely to cause you serious harm, we will tell you and the Office of the Australian Information Commissioner, as the Notifiable Data Breaches scheme requires.
Complaints and changes
If you have a privacy complaint, email support@masterdeck.app and we will respond within 30 days. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
If we change this policy in a significant way, we will email you before the change takes effect.
Read the Terms of service.